Export Operations Manager

Our client is a leading supplier of premium aircraft containers, catering to the diverse needs of airlines worldwide. Renowned for their commitment to innovation, they are recognised for setting industry standards by providing durable and user-friendly products that ensure the safety and efficiency of flight operations.
Position Overview:
We are seeking an Export Operations Manager to oversee daily export activities and deliver outstanding customer support. This role is pivotal in ensuring smooth order processing, prompt deliveries, and compliance with trade regulations, all while maintaining high levels of customer satisfaction.

Key Responsibilities:

• Manage the daily execution of order fulfilment, ensuring orders are processed and dispatched accurately.
• Work closely with inventory control to maintain optimal stock levels and ensure precise record-keeping.
• Develop and maintain strong relationships with carriers to enhance shipping efficiency and minimise costs.
• Lead, train, and inspire the order fulfilment and customer support teams.
• Develop and implement Standard Operating Procedures (SOPs) to improve operational efficiency.
• Handle customer enquiries and complaints, overseeing export activities to ensure customer satisfaction.
• Identify opportunities for process improvement to enhance accuracy and efficiency.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Conduct audits and risk assessments to maintain a safe working environment.
• Collaborate with Planning and Packing teams to guarantee reliable shipping schedules and effective packing solutions.
• Support sustainability initiatives by adhering to environmentally responsible practices in daily operations.

Required Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Accounting, Logistics, or a related field.
• Over 8 years of experience in logistics management, export operations, or order fulfilment.
• A minimum of 3 years in a managerial role, with a preference for experience in customer support.
• Strong leadership capabilities with proven experience in team management.
• Demonstrated problem-solving skills with a hands-on approach.
• Ability to work under pressure, manage multiple tasks, and prioritise effectively.
• High attention to detail and accuracy, especially in invoicing.
• Excellent communication skills in both Thai and English.
• In-depth knowledge of INCOTERMS, financial, and accounting principles.
• Proficiency in Microsoft 365 and inventory management software; familiarity with ERP and Power BI is an advantage.