Customer Solution Ocean Export-Laem Chabang

Our client, a rapidly growing global logistics company in Thailand and Southeast Asia, is seeking a Customer Solution Ocean Export professional to join their team in Laem Chabang.
This role offers the opportunity to work on both the operations and commercial sides of the business, providing an excellent environment for career growth and development.

Responsibilities:

• Work closely with the Sales team to handle customer requirements and proactively propose solutions
• Serve as the first point of contact for customers and coordinate with overseas offices, internal departments, and liners/co-loaders to ensure smooth handling of shipments
• Provide high-quality customer service by promptly addressing enquiries and emails
• Obtain quotations/selling rates for customers or agents and handle instructions from the Sales and Marketing Department or overseas agents
• Place space bookings with co-loaders (LCL) or shipping lines (FCL) based on received instructions
• Open job files and attach “Cover Sheet – Shipment Detail” while monitoring shipment progress
• Send booking confirmations from FMS to customers once confirmed by the co-loader or shipping line
• Update shipment milestones/status codes in the systems
• Provide required documents such as commercial invoices, packing lists, and booking confirmations for customs entry preparation
• Coordinate between shippers and truckers for pick-up requirements and issue pick-up instructions
• Monitor truck activities to prevent issues, ensuring smooth container handling from pick-up to terminal delivery
• Handle unexpected events by negotiating with liners for schedule modifications, CY cut-off extensions, or late gate-in requests
• Ensure compliance with domestic and international regulations for mandatory documentation
• Meet time frame KPIs by escalating unresolved issues to the appropriate tier level
• Accurately and promptly enter costs into FMS for job control
• Ensure job closures meet deadlines or accrue jobs accurately if deadlines are missed
• Submit closed job files for superior review before archiving
• Report job-related problems or complaints to a superior
• Assist with additional tasks assigned by a superior

Requirements:

• University graduate in any field
• Strong service mindset and proactive approach
• Ability to work effectively under pressure
• Proficient in both spoken and written English and Thai
• Skilled in interacting with individuals at various organisational levels
• Well-organised with strong attention to detail
• Proficient in PC usage with solid knowledge of Microsoft Office

This is an exciting opportunity to join a dynamic and supportive environment within a global leader in logistics. If you are driven, detail-oriented, and passionate about delivering exceptional customer solutions, apply now!