Customer Support Specialist

Our client, a leading provider of high-quality aircraft containers, serves the diverse needs of airlines worldwide. Known for their durable, reliable, and user-friendly products, they set the benchmark for safety and efficiency in the airline industry.

They are now seeking a Customer Support Specialist to play a central role in coordinating export shipments, managing customer communication, overseeing inventory, and supporting the sales invoicing process. This is an ideal opportunity for someone with strong English communication skills and a solid understanding of Incoterms, logistics, and inventory control.

Responsibilities

• Coordinate export shipments and ensure on-time fulfilment according to customer requirements
• Provide advance shipment updates to customers or sales managers before production
• Manage documentation including shipping notices, bills of lading, and customer records to support accurate scheduling
• Respond to customer enquiries through email, phone, or internal platforms with professionalism and accuracy
• Address product or service issues, identifying causes and delivering timely resolutions
• Maintain updated customer records in relevant databases
• Prepare and issue accurate sales invoices
• Liaise with sales and finance teams to resolve invoice-related queries
• Support month-end closing by ensuring accurate administrative records
• Maintain a well-organised customer database and ensure data accuracy
• Assist the finance team with expense processing, data entry, and general administrative tasks
• Contribute to departmental objectives by completing ad hoc assignments as needed

Requirements

• Bachelor’s degree in business administration, logistics, or a related field
• 2–4 years of experience in customer support, ideally with a focus on service resolution and order fulfilment
• Familiarity with CRM systems, time management, and handling customer queries
• High attention to detail, particularly in invoice generation and customer documentation
• Proficiency in Thai and English
• Basic understanding of Incoterms and sales invoicing principles
• Strong Microsoft Office 365 skills, especially Excel
• Experience working with ERP systems is a plus

This is a great opportunity for a service-oriented professional to join a high-performing team and support international airline clients in a fast-paced environment.